ctc77 Privacy Policy
Your personal information is completely safe with us — here ctc77 clearly explains how your data is collected, used, and protected.
Introduction and Scope
ctc77 ("we", "our", "platform") operates a reliable online gaming and betting service for users in Bangladesh. This Privacy Policy explains what information we collect when you use the ctc77 website (ctc77.cam), why we collect it, how we store it, and when we may disclose it.
Please read this Privacy Policy carefully before using our website. By creating an account or regularly browsing the site, you are giving your consent to accept the terms of this policy. If you do not agree with this policy, please refrain from using our services.
This policy applies only to ctc77's own services. Third-party websites or payment gateways may have their own privacy policies, for which ctc77 is not responsible.
What Information We Collect
ctc77 collects only the information necessary to operate the service. The information we collect falls into two categories — user-provided information and automatically collected information.
Personal Identity Information
Information you provide during account registration and verification:
- Full name and date of birth
- Email address
- National ID card or passport details (for KYC verification)
- Residential address
- Payment method details (bKash, Nagad, Rocket, Upay number or bank account details)
Automatic and Technical Information
When you use our site, the following is collected automatically:
- IP address and device ID
- Browser type and operating system
- Visit time, pages, and session information on the site
- Data obtained from cookies and tracking pixels
- Transaction history and gaming activity logs
Support Channel Information
Messages, complaints, or requests you send when seeking support via live chat or email are also stored in our system. This information is used to improve service quality.
Purpose of Information Use
ctc77 uses your information only for legitimate and declared purposes. Those purposes are described in detail below:
Identity Verification
Confirming the account holder's age and identity, and managing the KYC process to prevent fraud and money laundering.
Transaction Processing
Completing secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers.
Customer Support
Resolving your issues and assisting with account management via 24/7 Bengali live chat and email.
Service Improvement and Analysis
Analysing user experience to improve platform performance and gaming content.
Promotional Communication
Sending email notifications about bonus offers, promotions, and important updates based on your consent.
Legal Obligations
Complying with applicable laws and regulatory requirements, and assisting in resolving legal claims or disputes.
Cookies and Tracking Technology
ctc77 uses cookies and similar technologies to provide an improved browsing experience. Cookies are small data files stored in your browser.
Cookies We Use
- Essential Cookies: For maintaining login sessions, security verification, and displaying balance information.
- Functionality Cookies: For remembering your language preferences, game settings, and user preference information.
- Analytics Cookies: For understanding site traffic and improving service quality.
- Security Cookies: For detecting fraud and preventing unauthorised access from multiple devices.
You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may disrupt some important features of the site.
Information Disclosure and Sharing
ctc77 does not sell your personal information to third parties. However, information may be disclosed in the limited circumstances listed below:
Payment Processors and Financial Partners
Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and other approved payment services to complete deposit and withdrawal processes. These partners have their own data protection policies.
Technology and Infrastructure Service Providers
Limited technical information may be shared with providers of server hosting, database management, SSL encryption services, and cybersecurity. They are contractually obligated to keep this information confidential.
Legal Obligations
If a competent court or law enforcement authority legally orders the disclosure of information, ctc77 is obliged to provide it in accordance with applicable law. In such cases, you will be notified in advance as far as possible.
Business Transfers
In the event of a company sale, merger, or asset transfer, user information may be transferred to new ownership. If such a change occurs, we will inform users by email in advance.
Data Protection Measures
To protect your information, ctc77 follows industry-standard technical and organisational security measures.
Technical Protection
- 256-bit SSL Encryption — all data transmissions are encrypted
- Firewall and intrusion detection system
- Regular security audits and vulnerability testing
- Password hashing and secure storage protocols
- Data backup and disaster recovery plan
Organisational Protection
- Access to information restricted to authorised staff only
- Regular staff data protection training
- Following the principle of least privilege
- Rapid response plan in the event of a data protection breach
- Contractual confidentiality obligations with third parties
While we are committed to ensuring the highest level of security, data transmission over the internet is not entirely risk-free. We therefore also ask you to use a strong password and not share your login details with anyone.
Data Retention Period
ctc77 does not retain your personal information for longer than necessary. The retention period depends on the type and purpose of the information:
Account Information
Your registration and identity information is retained for as long as your account is active. Even after account closure, financial and KYC information is kept for a defined period to meet legal obligations.
Transaction Records
Records of all financial transactions are retained for the period required under Anti-Money Laundering (AML) regulations.
Gaming Logs and Activity Data
Gaming history logs are kept for a defined period to ensure fair play and resolve disputes. After that, this data is securely deleted or anonymised.
Marketing Communication Data
If you unsubscribe from promotional notifications, your preference will take effect immediately and your information will be removed from the email marketing list.
Your Rights
As a user of ctc77, you have the following rights over your own personal information:
Right of Access to Information
You may ask us at any time what information we have collected about you and how we are using it. We will provide you with a complete report within 30 days.
Right to Rectification
If there is any incorrect or incomplete information in your profile, you can contact the support team to request a correction.
Right to Withdraw Consent
If you have given consent to receive marketing emails or notifications, you can withdraw that consent at any time.
Right to Close Account
If you wish to end your relationship with ctc77, please contact our support team. Your personal information will be deleted except where required by legal obligations.
To exercise any of the above rights or if you have any questions about your privacy, contact us by email at: [email protected]. Our support team also provides assistance 24/7 in Bengali via live chat.
Protection of Minors
ctc77 is strictly for those aged 21 and above only. We do not intentionally collect any personal information from minors (those under 18 years of age) and do not permit them to use the service.
Age Verification Process
Each user's age is verified at the time of registration. If we become aware that a minor has created an account on our platform, that account will be closed immediately and the collected information will be securely deleted.
If you believe a minor is using our platform, please notify us at [email protected]. To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes and Updates
ctc77 may update this Privacy Policy from time to time. We may revise this policy due to service improvements, legal changes, or business changes.
Notice of Changes
Before making any significant changes, we will publish a notice on the website and inform registered users by email. Continued use of the site after changes indicates that you have accepted the new policy.
Previous Versions
We can provide previous versions of this Privacy Policy upon request. Write to [email protected] to obtain a previous version.
For any questions or concerns regarding this Privacy Policy, please contact us. ctc77 is always committed to protecting your privacy with transparency and trust.
Contact and Complaints
If you have any questions, comments, or complaints about this Privacy Policy, please contact us through the following:
Data Protection Team, ctc77
Email: [email protected]
Live Chat: Available 24/7 in Bengali on the website
We generally aim to respond to your email on business days. For urgent matters, contact us via live chat.
For more information, see our Terms and Conditions and Responsible Gaming pages.
Play Safe, Trust in Transparency
Your information is safe at ctc77. With SSL encryption and fair play assured, we provide a quality gaming experience in Bangladesh.
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